prIvacy policy

Flip Films Trading name of The Trustee for FPV Unit Trust (ABN 22 883 941 336)

Last updated: 1 July 2026

These Terms & Conditions ("Terms" / "Agreement") govern the engagement of Flip Films ("we", "us", "our") by the Client to film and produce edited video content for a Property/Project. By booking our services, the Client agrees to these Terms.

1. Information We Collect

We may collect the following types of information:

  • Contact details — name, email address, phone number, business/company name, postal address

  • Project information — details you provide about your brief, brand, property listing, or project requirements

  • Payment and billing information — invoicing details (we do not store full credit card details)

  • Website usage data — collected automatically via cookies or analytics tools, such as IP address, browser type, and pages visited

  • Media content — footage, images, or files you provide to us for production purposes

2. How We Collect Information

We collect personal information directly from you when you:

  • Enquire about our services via our website, email, or phone

  • Engage us for a project and provide a brief or contract

  • Communicate with us during a project

  • Browse our website (via cookies/analytics)

3. How We Use Your Information

We use personal information to:

  • Respond to enquiries and provide quotes

  • Deliver, manage, and invoice for our video production services

  • Communicate with you about your project

  • Improve our website and services

  • Meet our legal and tax obligations (including GST reporting)

4. Disclosure of Information

We do not sell or rent personal information. We may disclose information to:

  • Subcontractors or crew engaged to assist in delivering your project (e.g. editors, colourists), bound by confidentiality

  • Our accountant or bookkeeper for invoicing and tax purposes

  • Third-party service providers (e.g. cloud storage, email platforms) who process data on our behalf

  • Government or regulatory bodies where required by law

5. Data Storage and Security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, including secure cloud storage and restricted access to project files. Footage and files are retained for a reasonable period post-delivery and may be archived or deleted after [12 months] unless otherwise agreed.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand visitor behaviour and improve user experience. You can disable cookies through your browser settings.

7. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.

8. COMPLAINTS

If you have concerns about how we've handled your personal information, please contact us directly. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

10. Contact Us

Flip Films Trading name of The Trustee for FPV Unit Trust (ABN 22 883 941 336) Email: studio@flipfilms.com.au